Frequently asked questions

Every record is a consumer who registered through an online sign-up or survey form. We keep the signup date on each record, remove people who unsubscribed, and only sell records whose email passed validation at collection.

Yes. The number in the builder is the number of records that match your filters right now, after removing unsubscribes and our suppression list. If you have bought from us before, your checkout also removes every record you already own.

No — records can be sold to more than one buyer, but you will never receive the same record twice. We deliver the least-sold, most recent matching records first.

In USDT on the TRON network (TRC20). Each invoice has its own exact amount so we can match your transfer automatically; it usually confirms within two minutes.

As a CSV download link sent to your email and shown on your order page. The link is private to you, works for ten days and up to ten downloads, and you can request a fresh one at any time.

Email, first name, last name, gender, age and age band, region, postcode where known, country, signup date and, for phone products, a validated mobile number. Gaming-interest products also include the interest group. Where people answered our sign-up survey (Australia, New Zealand, the UK, Canada and Sweden) the file also has income, employment, home, relationship and children columns; a blank means that person didn't answer.

Tell us within 14 days with the bounce report. We replace hard-bounced records from the same audience, or refund them if the audience has run out.

Yes. Orders above the self-service limit, recurring feeds and custom segments are quoted by email — use the contact form.